1Information we collect
Information you provide: account details (name, email and, for early access, your country and mobile number with country code); voice check-ins (audio and any connection rating you set); life goals and preferences shared in the app.
Information created when you use Sunno: transcripts of your voice notes; derived data such as tone and speech features, sentiment, topics, your Readiness, Stress and Connection scores, composite Sunno Score, patterns and suggestions; usage and device data such as app interactions, crash logs, device type and approximate region.
2How we use your information
- To transcribe and analyse your voice check-ins and generate scores and suggestions.
- To build your personal baseline over time so insights become tailored to you.
- To operate, secure, debug and improve the Service.
- To contact you about your account, early access, or important changes.
- To comply with legal obligations and enforce our Terms.
3How long we keep your data
- Voice audio recordings — deleted automatically as soon as transcription and analysis complete. We do not store raw audio.
- Transcripts, scores, patterns, goals — kept while your account is active.
- Account and contact details — kept while your account is active.
- After account deletion — deleted or de-identified within 30 days, except limited records we must retain by law.
4How we share information
We do not sell your personal information and we do not use your voice content for advertising. We share data only with service providers who process it on our behalf under contract (transcription, AI model inference, authentication, hosting, database storage); for legal and safety reasons where required; and in a business transfer such as a merger or acquisition, subject to this Policy. Some providers may process data outside your country; where we transfer data internationally we take steps to protect it in line with applicable law.
5Your choices and rights
Depending on where you live, you may have rights to access, correct, export, restrict or delete your data, and to withdraw consent. You can access and export your data from the app's profile settings, delete your account and data from within the app or via sunno.live/delete-account, or contact us at rishi@sunno.live.
6Security
We use industry-standard measures including encryption in transit, access controls and row-level security so you can only access your own data. No system is perfectly secure, but we work to protect your information and promptly address any issue we discover.
7Children
Sunno is intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us data, contact us and we will delete it.
8Sensitive information
Because Sunno analyses emotional wellbeing, some information we process may be considered sensitive. We process it only to provide the Service to you, based on your consent, and you can withdraw that consent by deleting your account.
9Changes to this Policy
We may update this Policy from time to time. For material changes we will notify you in the app or by email and update the date above.
10Contact us
This document is provided for general information and does not constitute legal advice. Please have it reviewed by qualified counsel before relying on it.